This Refund Policy outlines our terms for refunds, cancellations, and payment disputes for all services provided on Veon3.com. Please read this policy carefully before making a purchase.
We offer a 30-day money-back guarantee for all new subscription plans (monthly and annual):
- Eligibility: First-time subscribers to a particular plan tier
- Timeframe: Request must be made within 30 days of initial purchase
- Process: Contact our support team at [email protected] or through your account dashboard
- Refund Method: Original payment method will be credited within 5-10 business days
- Usage: Applies regardless of usage during the trial period
You can cancel your subscription at any time:
- Cancel Anytime: No cancellation fees
- Access Continuation: You retain access until the end of your current billing period
- Automatic Renewal: Future charges will be stopped
- No Partial Refunds: Cancellations do not result in partial refunds for unused time in the current billing period
- How to Cancel: Visit your account settings or contact [email protected]
- Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle
- Notification: You'll receive email notification before renewal
- Cancellation Deadline: Cancel before the renewal date to avoid the next charge
- Post-Renewal: Refunds for renewed subscriptions are subject to the 30-day guarantee if applicable
Credits are usage units for accessing our service and are subject to specific terms:
- Non-Refundable: Credits are generally non-refundable once purchased
- No Cash Value: Credits have no cash value and cannot be redeemed for money
- Non-Transferable: Credits cannot be transferred between accounts or to other users
- Non-Exchangeable: Credits cannot be exchanged for other products or services
We may issue refunds for credit purchases in the following cases:
-
Technical Errors
- System errors preventing credit usage
- Duplicate charges due to technical issues
- Credits not delivered to your account
-
Unused Credits
- Credits purchased but never used may be eligible for refund within 7 days
- Must contact [email protected] with your order details
- Subject to verification and approval
-
Service Unavailability
- Extended service outages preventing credit usage
- Evaluated on a case-by-case basis
- Validity Period: Credits purchased do not expire under normal circumstances
- Account Termination: Unused credits are forfeited if your account is terminated for policy violations
- Account Closure: If you voluntarily close your account, unused credits are non-refundable
- Policy Violations: Accounts banned or suspended for violating our Terms of Service, Acceptable Use Policy, or Content Moderation Policy
- Partial Use: Partial refunds for subscription periods or partially used credits
- Change of Mind: Refunds after the 30-day guarantee period has expired
- Third-Party Issues: Problems caused by third-party services, internet connectivity, or user device issues
- Generated Content: Dissatisfaction with the quality of generated content (subject to technical support)
- Special Offers: Promotional plans may have different refund terms (specified at purchase)
- Lifetime Plans: Subject to specific terms outlined at the time of purchase
- Free Trials: No refunds applicable as no payment was made
-
Email Support
- Send a request to: [email protected]
- Include your account email, order number, and reason for refund
-
Account Dashboard
- Navigate to Settings > Billing
- Use the "Request Refund" option
- Fill out the refund request form
-
Required Information
- Account email address
- Transaction/Order ID
- Date of purchase
- Reason for refund request
- Any relevant screenshots or documentation
- Review: Refund requests are reviewed within 2-3 business days
- Decision: You'll receive a response via email
- Processing: Approved refunds are processed within 5-10 business days
- Credit Time: Depending on your payment provider, the credit may take an additional 5-7 business days to appear
Before initiating a chargeback with your bank or payment provider:
- Contact Support: Reach out to us first at [email protected]
- Faster Resolution: We can often resolve issues faster than the chargeback process
- Account Impact: Chargebacks may result in account suspension pending resolution
- Account Suspension: Accounts with disputed charges may be temporarily suspended
- Evidence Submission: We will provide evidence to your payment provider
- Resolution: Account access restored once dispute is resolved
- Fraudulent Disputes: Accounts filing fraudulent chargebacks will be permanently banned
- Current Subscribers: Your current subscription price is locked for your billing cycle
- Notification: Price changes for renewals are communicated 30 days in advance
- Cancellation Option: You can cancel before renewal if you don't agree with price changes
- Grandfathering: May be offered at our discretion for loyal customers
- Purchased Credits: Credits already purchased are not affected by price changes
- Future Purchases: New prices apply to future credit purchases
- Advance Notice: Significant price changes are announced in advance when possible
We reserve the right to:
- Refuse refund requests that appear fraudulent or abusive
- Limit refunds to one per customer per plan tier
- Investigate patterns of refund requests
- Terminate accounts engaging in refund abuse
- Pricing Currency: All prices are listed in USD
- Exchange Rates: International transactions are subject to current exchange rates
- Conversion Fees: Your bank may charge currency conversion fees
- Refund Currency: Refunds are issued in the original transaction currency
For refund-related questions or requests:
We reserve the right to update this Refund Policy at any time:
- Notification: Changes will be posted on this page with an updated date
- Effective Date: Changes take effect immediately upon posting
- Active Subscriptions: Existing subscriptions maintain their original terms until renewal
- Review: Please review this policy periodically
This Refund Policy is subject to applicable consumer protection laws in your jurisdiction. Nothing in this policy limits your statutory rights as a consumer.
For complete terms governing your use of our service, please also review:
If you have any questions about our Refund Policy, please:
Last Updated: January 8, 2025
